Zero1Bet FAQ – Get Your Questions Answered

Yes. A CPF is required to register at Zero1Bet — it serves as the unique identifier linked to your account. Each CPF can be associated with only one active account on the platform. This requirement exists to comply with Brazilian regulatory obligations and to ensure that deposits and withdrawals are processed for the legitimate account holder. Registration is exclusive to Brazilian residents with a valid CPF.

The minimum age is 18 years old. Betting and casino games are strictly prohibited for minors, with no exceptions. Zero1Bet verifies your date of birth at registration and may request a photo ID at any time. Accounts created by users under 18 will be closed and balances will not be released, in accordance with the Terms and Conditions. Parents or guardians who identify misuse should contact us immediately at suporte@zero1bet.best.

No. Each CPF can only be linked to one active account on Zero1Bet. Creating multiple accounts with the same CPF or different CPFs will result in all accounts involved being closed and balances withheld, in accordance with the Terms and Conditions. If you've forgotten the email associated with a previous account, contact support via 24h live chat or at suporte@zero1bet.best — with your CPF and date of birth, the team can identify and restore access to your existing account.

Identity verification (KYC) is requested before releasing withdrawals above a certain amount, or when account activity requires confirmation of the account holder. The process involves submitting a photo ID (RG, CNH, or passport) and a recent proof of address. Once submitted, the review is typically completed within 24 business hours. During the review, deposits and bets continue to work normally; only withdrawals are held pending approval.

To change your password, go to your Zero1Bet account dashboard, click "Settings", then "Security". To update your registered email address, contact support via live chat or at suporte@zero1bet.best, as an email change requires identity verification to confirm the request is coming from the legitimate account holder. Details such as CPF and date of birth cannot be changed after registration.

To voluntarily close your account, contact support via 24/7 live chat or by email at suporte@zero1bet.best. Any real-money balance available for withdrawal will be processed before closure. Account closure can take up to 5 business days. If you just need a break, Zero1Bet offers 24-hour, 7-day, or 30-day pause options you can activate directly from the Responsible Gambling without needing to contact support.

Yes. Zero1Bet has an app available for both Android and iOS, with a direct download from zero1bet.best — no Play Store required for Android. The app sends push notifications for live betting results, withdrawal confirmations, and available bonuses. The Zero1Bet website is also fully responsive and works seamlessly in your mobile browser (Chrome on Android, Safari on iPhone) with no installation needed.

Log in to your Zero1Bet account, click "Deposit", select Pix, and enter the amount you wish to deposit (minimum R$ 20.00). A QR code will be generated — scan it with your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil, and others) or copy the Pix key and paste it into the app. Deposits land in your account within seconds, any time of day or night, including weekends and public holidays. Zero1Bet charges no fees on Pix deposits.

Pix withdrawals on Zero1Bet are processed within 3 minutes in the vast majority of cases, 7 days a week — including weekends and public holidays. The funds go directly to the Pix key registered on your account (typically your CPF). In cases where identity verification (KYC) has not yet been completed, or the withdrawal exceeds a certain amount, an additional review may be required, extending the processing time to up to 24 business hours. The 24h support team monitors any request that goes beyond the standard timeframe.

The minimum deposit at Zero1Bet is R$ 20.00 per transaction, applicable to all available payment methods. The minimum withdrawal is also R$ 20.00. To activate the 100% welcome bonus, a minimum deposit of R$ 20.00 is required. The maximum welcome bonus is R$ 500.00 — so deposits above R$ 500.00 will receive R$ 500.00 in bonus funds. There is no globally defined maximum withdrawal limit; individual limits may apply based on account profile and VIP level.

In addition to Pix, Zero1Bet accepts boleto bancário, credit and debit cards from major networks, PicPay, Mercado Pago, and TED bank transfers from leading Brazilian banks — Nubank, Itaú, Bradesco, and Banco do Brasil. All payments are processed in BRL (R$) — Zero1Bet does not accept cryptocurrencies or foreign currencies. Pix is the fastest method and the most popular among users, offering instant confirmation for both deposits and withdrawals.

First, check the transaction history in your account dashboard to confirm the withdrawal status — it may show as "under review", "processing", or "completed". If the status shows as completed but the funds haven't arrived in your bank account, verify that the Pix key registered on Zero1Bet is correct and active at your bank. If the withdrawal has been pending for more than 3 hours without completion, contact support via 24/7 live chat with your transaction number — the team will investigate and resolve it on the spot.

Zero1Bet charges no fees on Pix deposits or Pix withdrawals. For other methods such as boleto bancário or credit card, check the specific conditions shown at the time of the transaction — some card issuers may apply their own fees to transactions on betting platforms, which are the issuer's responsibility, not Zero1Bet's. All amounts are processed in Brazilian reais (BRL), with no currency conversion or exchange fees.

Withdrawals with a status of "under review" or "awaiting approval" can be cancelled directly from the account panel on Zero1Bet — just find the transaction in your history and use the cancellation option if available. Withdrawals that have already been approved and show a status of "processing" cannot be cancelled, as the payment has already been initiated. If you need help cancelling a pending withdrawal, contact support via 24h live chat as soon as possible — the sooner you reach out, the better the chances of cancelling before processing completes.

Go to your Zero1Bet account dashboard and click "Responsible Gambling". Under the financial limits section, you can set a daily, weekly, or monthly deposit cap in BRL. Limit reductions take effect immediately. Limit increases have a 7-day cooling-off period before they go live — during that time you can cancel the increase request. This tool is available 24 hours a day and can be activated without contacting support. For more information, visit our Responsible Gambling.

Zero1Bet's welcome bonus matches 100% of your first deposit — whatever you deposit, you receive the same amount in bonus funds, up to a maximum of R$ 500.00. Minimum deposit of R$ 20.00 via Pix. The bonus is credited automatically to your bonus wallet as soon as the deposit is confirmed, with no promo code required. If you deposit R$ 200.00, you'll have R$ 200.00 in real balance and R$ 200.00 in bonus funds — R$ 400.00 in total to bet with. The bonus carries an 8× rollover requirement and must be completed within 30 calendar days.

Rollover (or wagering requirement) is the number of times you need to bet the combined value of your deposit and bonus before the bonus balance becomes withdrawable. For Zero1Bet's welcome bonus, the rollover is 8×. Example: if you deposited BRL 100.00 and received BRL 100.00 in bonus, you need to wager BRL 1,600.00 (BRL 200.00 × 8) to complete the rollover. Sports Betting wagers with minimum odds of 1.50× count 100% toward the rollover. Your progress is displayed in real time on the account dashboard. You have 30 calendar days from your first deposit to meet the requirement.

VIP cashback is credited every week based on net losses from Monday through Sunday. The percentage varies by VIP tier: Bronze receives the lowest rate, while Diamond reaches up to 15% cashback on losses. The amount is automatically credited to your wallet every Monday. VIP cashback has no rollover — it can be withdrawn directly via Pix or used for new bets. To move up tiers and increase your cashback rate, you earn points by placing bets on the platform. Go to the dashboard VIP Program to see your current level.

Free bets are betting credits that let you wager on Brasileirão, Copa do Brasil, Libertadores, UFC, and other sports without using your real balance. If a free bet wins, the net profit (winnings minus the free bet amount) is credited to your real balance. The free bet stake itself is not included in the return. Free bets have an expiry date shown in the promotions panel and generally come with minimum odds requirements. Check the Promotions to see the free bets currently available.

If the rollover is not completed within the 30-calendar-day window, any remaining bonus balance and winnings derived exclusively from that bonus are automatically removed from your wallet. Your real-money balance remains untouched — only the bonus and its specific winnings are removed. The real funds you deposited are never affected by a bonus expiry. After the removal, you can continue using the platform as normal with your available real-money balance.

During the Zero1Bet sign-up process, the third screen (confirmation) includes an optional field labeled "Promo code." If you received a referral or campaign-specific code, enter it there before completing registration. The standard welcome bonus of 100% up to R$ 500.00 is activated automatically on your first deposit, regardless of any code — you don't need a promo code to claim the welcome bonus. Certain specific promo codes may unlock different bonuses or additional benefits.

Zero1Bet's referral program lets you earn bonuses by inviting friends to the platform. Go to your account dashboard and find the "Referrals" section to get your unique link. When a friend signs up using your link and makes their first Pix deposit, a bonus is automatically credited to your wallet. The referral bonus amount and specific requirements are detailed on the Promotions. There is no limit on referrals per account.

Zero1Bet covers hundreds of sports markets — Brasileirão Série A and Série B, Copa do Brasil, Libertadores, Sul-Americana, the Brazilian national team, Superliga de Vôlei, NBB basketball, UFC and other MMA events, e-sports (League of Legends, CS2, Valorant), and much more. Bets are available both pre-match and live, with odds updated every second during games. Cash out is available on major markets, letting you settle bets before the final result.

Cash out lets you settle a bet before the final result and receive a value proportional to the current state of play. If your bet is winning, cash out offers an amount close to — but less than — the full potential payout. If it's losing, it may offer a partial return to recover some of your stake. The cash out value updates in real time as the game progresses. It's available on single and parlay bets for major sporting events. To use it, go to "Open bets" on the dashboard and click "Cash Out" on the relevant bet.

To place a parlay bet on Zero1Bet, add two or more events to the bet slip by clicking on the markets you want — for example, the result of a Brasileirão match and the winner of a UFC fight. The bet slip will combine the odds automatically, showing the potential payout for the combination. A parlay returns more than separate single bets, but every selection must be correct for the bet to win. There is a maximum number of events per parlay, shown on the bet slip during selection.

If a match is cancelled or postponed before it starts, the bet is voided and the staked amount is fully refunded to your real-money balance, usually within 24 hours. For accumulator bets where one event is cancelled, that event is removed from the accumulator and the odds are recalculated without it — the bet remains valid with the remaining events. If a match is suspended after it has started and is not completed within a set timeframe, the specific rules for that sport will determine how the bet is settled — refer to the Terms and Conditions for details.

Live betting at Zero1Bet lets you place bets on sports events already in progress — Brasileirão, Copa do Brasil, UFC, volleyball, and more. Odds update every few seconds as the score and match circumstances change. To place a live bet, go to the "Live" section in the sports menu, choose your event, and select the market you want. Some bets may be temporarily suspended during critical moments (corners, penalties, etc.) and will become available again shortly after. Cash out is also available on live bets.

Confirmed bets cannot be cancelled on Zero1Bet — as is the case with any regulated sportsbook. Always review your bet slip carefully before confirming. If the event hasn't started yet and you want to reverse the situation, the only available option is cash out (where available for that market), which lets you settle the bet early for a partial return. We recommend double-checking all details — market, event, stake, and odds — before clicking "Confirm bet."

Yes. Zero1Bet has maximum win limits per bet that vary depending on the sport, the market, and the user's VIP level. The maximum potential payout per bet is shown on the bet slip during selection — if your potential payout exceeds the limit, the system will automatically adjust the stake or display the available limit. Higher-tier VIP users have higher bet limits. For details on the limits specific to your profile, contact support via live chat.

Zero1Bet's Live Casino streams real tables with live dealers in high definition — European and American roulette, blackjack, baccarat, live poker, and game shows like Crazy Time. Access the tables through the "Live Casino" menu on the platform and play in real time against other players and the dealer. No download required — everything runs in your mobile or desktop browser. Minimum and maximum bets vary by table and are displayed before you join. Both your real-money balance and bonus balance (where permitted) can be used at the tables.

In Zero1Bet's crash games, a multiplier starts at 1× and climbs every second. You place a bet and decide when to cash out — the longer you wait, the higher the multiplier and the greater the potential payout. But if the plane "crashes" before you cash out, the bet is lost. The crash point is determined by a provably fair algorithm with a verifiable seed, ensuring true randomness. You can bet from as little as R$ 1.00 and cash out at any multiplier. Some players run two simultaneous bets — one for a quick exit (safety) and one for a longer ride (higher risk).

All slots available at Zero1Bet are provided by suppliers certified by independent auditing laboratories. The RTP (Return to Player) for each slot is shown on the game's information screen, typically accessible via the "i" or "?" icon before starting. Typical slot RTPs range between 94% and 97%. RTP is calculated over millions of spins — it does not guarantee any individual result in a given session. Crash games such as Aviator use a provably fair system, which allows you to verify the randomness of each round.

It depends on the specific bonus. Zero1Bet's standard welcome bonus applies primarily to Sports Betting with minimum odds of 1.50×. Certain casino-specific bonuses, when available in seasonal promotions, may be used on selected slots and table games — with different rollover contribution rates (slots typically count at 100%, while table games such as blackjack and baccarat may have a reduced contribution). The terms for each bonus are displayed in your account's promotions panel and in the applicable Terms and Conditions.

Progressive jackpots at Zero1Bet accumulate a growing prize funded by a fraction of every bet placed on that game across all players on the network. The current jackpot value is displayed in real time on the game screen. To be eligible, you typically need to bet above a minimum amount set by the game. The jackpot is triggered either randomly or by a specific symbol combination, depending on the slot's rules. Once won, the counter resets. Visit the Jackpot to see the prizes currently available.

Visit zero1bet.best/login and click "Forgot my password". Enter the email address linked to your account and you'll receive a link to set a new password within a few minutes. The link is valid for 24 hours and can only be used once. Check your spam folder if it doesn't arrive in your inbox. If you don't remember which email you used to register, contact support via the 24h live chat or at suporte@zero1bet.best — with your CPF and date of birth, the team can locate your account.

Once logged in to your Zero1Bet account, go to "Settings" and then "Security." Under the two-factor authentication section, click "Enable 2FA." Install an authenticator app on your phone — such as Google Authenticator or Microsoft Authenticator — and scan the QR code displayed. After activation, every login on a new device will require a 6-digit code generated by the app, which refreshes every 30 seconds. With 2FA enabled, your account stays protected even if someone finds out your password.

The automatic lockout after multiple failed login attempts is temporary and resolves itself after a few minutes, or by using the password recovery flow. For other types of blocks — pending identity verification, suspicious activity, or a breach of the Terms and Conditions — Zero1Bet support will explain the reason and the steps needed to resolve it. If you activated a pause or self-exclusion yourself through the Responsible Gambling panel, the account will only be unblocked after the chosen period ends, with no exceptions. Contact the 24h live chat for any account lockout situation.

Contact Zero1Bet support immediately via the 24h live chat or at suporte@zero1bet.best. Report the situation and the team will suspend account access for investigation. Then change your password — use a strong, unique password not used on any other service. Enable 2FA as soon as you regain access. Remember: Zero1Bet will never ask for your password by email, chat, or phone. Any request for your password is a fraud attempt.

All personal data collected by Zero1Bet is protected by 256-bit SSL encryption during transmission and stored in compliance with Brazil's General Data Protection Law (LGPD, Law No. 13,709/2018). Your information is used exclusively for platform operations and legal compliance — Zero1Bet does not sell or share data with third parties for commercial purposes. You may request access to, correction of, or deletion of your data at any time by emailing suporte@zero1bet.best, as provided under the LGPD. For more details, see our Privacy Policy.

You can opt out of marketing and promotional emails in two ways: by clicking the "unsubscribe" link in the footer of any promotional email, or by going to "Account Settings" in your Zero1Bet dashboard and adjusting your communication preferences. Essential transactional communications — deposit confirmations, withdrawal confirmations, and bet results — cannot be disabled while your account is active, as they are required for the normal operation of the service.

Zero1Bet provides five main responsible gambling tools, all accessible directly from your account dashboard without needing to contact support: (1) Daily, weekly, or monthly deposit limits; (2) Loss limits for a set period; (3) Session time limits with alerts; (4) Account pause for 24 hours, 7 days, or 30 days; and (5) Self-exclusion for 6 months, 1, 3, or 5 years, or permanently. Limit reductions and pauses take effect immediately. To learn more, visit our Responsible Gambling.

Self-exclusion blocks access to your account for a period of your choosing — 6 months, 1, 3, or 5 years, or permanently. The block takes effect immediately upon activation and cannot be reversed during the chosen period. Early reversal of self-exclusion is not possible, regardless of the reason. This is intentional — a protection that can be easily undone doesn't serve its purpose. Any real-money balance in the account is preserved and available for withdrawal once the period ends. To activate, go to "Responsible Gambling" on your account dashboard.

Go to your Zero1Bet account dashboard, click "Responsible Gambling", and select "Pause Account". Choose the period: 24 hours, 7 days, or 30 days. The block takes effect immediately after confirmation. During the pause, access to betting, the casino, and withdrawals is suspended. Your balance is preserved. Any open bets placed before the pause will continue to be settled normally. The rollover deadline for active bonuses is frozen during the pause — pause days do not count toward the deadline. Access is automatically restored when the chosen period ends.

The first step is to activate one of Zero1Bet's protection tools — account pause or self-exclusion — directly from the dashboard. Next, talk to someone you trust — a family member or close friend. For specialized emotional support, CVV (Centro de Valorização da Vida) is available at 188, 24 hours a day. Mental health professionals — psychologists and psychiatrists — can help with approaches specific to compulsive behavior. Zero1Bet's support team is also available 24h via chat to guide you through the protection tools, judgment-free.

Never leave your Zero1Bet account logged in on devices accessible to anyone under 18 — always log out on shared devices. Android and iOS both have parental control tools that allow you to block access to betting sites and apps. If you suspect a minor has accessed or created an account, contact us immediately at suporte@zero1bet.best or via 24/7 live chat for priority account blocking and investigation. Age verification is part of the registration process and may be requested at any time.